Shipping policy

PROCESSING TIME
Orders are processed within 1-2 business days after payment is confirmed. You will receive a confirmation email with tracking information once your order has shipped.

SHIPPING TIMES
Domestic (US): 4-10 business days
International: 7-18 business days

Delivery times are estimates and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and carrier delays. Please allow extra time during holidays and peak sales periods.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your order total and delivery location.

ORDER TRACKING
Once your order ships, you will receive a tracking number via email. Please allow 1-2 business days for tracking information to update after it is issued.

CUSTOMS & IMPORT DUTIES (INTERNATIONAL ORDERS)
International orders may be subject to customs fees, taxes, or import duties upon arrival. These charges are the responsibility of the customer and are not included in the shipping cost or product price.

DELAYS
While we strive to meet estimated delivery windows, occasional delays can occur due to customs, weather, high order volume, or carrier issues beyond our control. We appreciate your patience.

CONTACT US
If you have any questions about your shipment, please contact us at whitewellsupport@gmail.com.